Catch what comes in
RafterRelay watches your incoming email and web inquiries, including after hours and between jobs.
Always keeping an eye out
A 24/7 lead desk for home service pros
Every inquiry gets a next step.
RafterRelay keeps new work moving while you’re on the job. We follow up using your approved templates, book the time you have available, and bring the unusual requests straight to you.
You set the rules. RafterRelay handles the next step.
Northline Home Services
SAMPLE WORKSPACE · TODAY
On dutyYour lead desk
New inquiries08 3 need a reply
Appointments04 On your calendar
For your review01 Needs a decision
RECENT ACTIVITYView report
Kitchen faucet repairWeb inquiry · 2 min ago Replied
Annual furnace tune-upEmail · 18 min ago Booked
Basement water damageWeb inquiry · 31 min ago Review
Reply sentUsing your approved template
A clearer view of what came in and what happened next
MADE FOR INDEPENDENT SERVICE BUSINESSES
Email & web inquiries Your templates, your rules You stay in control
A steadier way to respondGreat work starts with
Great work starts with
a good first response.
When you’re under a sink or up on a roof, the inbox keeps filling. Give every potential customer a thoughtful next step without pulling yourself away from the work.
Respond your way
Follow-ups use templates you approve, so your voice and the details you care about stay yours.
Built around your playbook
Move the work forward
Book available appointments, flag unusual requests, and see which inquiries turn into business.
You review what needs you
Built around your businessHelpful hands.
Helpful hands.
Your call.
Set the services you take, the times you can book, and the replies that sound like you. RafterRelay follows that playbook and taps you in when a request falls outside it.
Get in touchOWNER REVIEWjust now
Basement water damage
Customer mentions active flooding. This request is outside your standard service flow.
Your boundaries stay in place
OWNER
APPROVED
BY DESIGN
APPROVED
BY DESIGN
Know what happenedFrom first hello
From first hello
to booked job.
See the trail from inquiry to follow-up to appointment. Clear reporting helps you spot missed leads, understand what converted, and make your process better over time.
Missed inquiries are easy to spot Follow-ups and bookings in one view A clearer picture of what converts
SAMPLE WEEKLY REPORT
Oct 14 — Oct 20Inquiry outcomes
Inquiries received32
Appointments booked18
Owner review03
Sample workspace dataEvery inquiry accounted for
Make room for the workLet’s make sure every
Let’s make sure every
inquiry moves forward.
Tell us how your business works. We’ll help you see where a steadier lead desk can fit.
Start a conversation rafterrelay-127abl@polsia.app